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Aptitude Asia

Senior Customer Support - Financial Data Provider

Aptitude Asia Hong Kong
Posted 2 days ago Permanent negotiable
P
Posted by
Priscilla Li
Recruiter
Our client, an international Financial data provider, is looking to hire a Customer Support to provide first line of support for financial institutions across APAC.

Responsibilities

  • Provide 1st level support to internal and external users for all products and deliver channels via email and telephone
  • Manage all incoming inquiries and prioritize cases based on severity, customer, resources
  • Work effectively with the Global Support Team across regions and time zones
  • Learn and understand the company's products and develop an expert-level understanding of all features available to customers/users
  • Provide product training via Zoom to satisfy client's needs

Requirements

  • Bachelor degree in any discipline
  • 3-5 years of experience working in Customer Support role, engaging with customers either on the phone or email
  • Experience using CRM (i.e. Salesforce or other brands)
  • Ability to troubleshoot and leverage resources to solve problems
  • Being proactive and great attention to detail
  • Ability to organize and prioritize tasks
  • Excellent collaboration skills and embrace teamwork
  • Excellent mannerism and communication skills with fluency in English
  • Experience with Datafeeds, Web based platforms is a plus
ABOUT COMPANY
Hong Kong
HR & Recruitment
Aptitude launched to fill a gap in the market for a boutique search firm specialised primarily in the investment banking, financial services, insuranc...
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