Senior Customer Service Manager / Customer Service Manager (Corporate Client) Senior Customer Service Manager / Customer Service  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 04 May 21
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 04 May 21
Competitive
Senior Customer Service Manager / Customer Service Manager (Corporate Client)
Responsibilities:
  • Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers
  • Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
  • Serve as a client advocate to drive internal departments to deliver the best in class services to clients
  • Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
  • Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities
  • Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
  • Ensure compliance of the Bank's policies, related banking ordinances, and other statutory and regulatory requirements
Requirements:
  • Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
  • At least 8 years of solid corporate client service / relationship management experience in banking industry in which 5 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance
  • Previous experience in management role or multi banking operations functions is an advantage
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage
  • Good command of both spoken and written Chinese and English. Putonghua is an advantage (Candidate with less experience will be considered for Customer Service Manager.)


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