Senior Business Architect - HSBC Life Senior Business Architect - HSBC Life …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Senior Business Architect - HSBC Life
Join our fast-growing Asia Wealth Management teams

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high caliber professional to join our team as Senior Business Architect.

Principal responsibilities
  • ​Design and delivery of the best-in-class insurance customer services leveraging modern technology available and continuous analysis on voice of customer for improvement
  • Design and implement end-to-end insurance customer journey supporting by target operating models
  • Driving best practice, operational capability and operational efficiency to agreed targets
  • Plan and manage implementation to ensure business benefits are realised and that the transition from current state to target state is smooth, and formally embedded into BAU
  • Influences and collaborates with key stakeholders and delivery partners to drive the right project outcomes
  • Ability to define and maximize MVP delivery meeting customer needs from the customer journey
  • Manage the interaction and communications. Ability to appropriately communicate across all verticals of organization and program stakeholders
  • Influences and collaborates with key stakeholders and delivery partners to resolve conflict, strike the balance and drive the right business outcomes.
  • Ensure the technology platform to support the new target operating model in driving customer-led growth with better customer experience.
  • Liaise and manage vendors and third party service providers involved in the programme

  • Degree holder with extensive experience in the range of Insurance product development and deployment activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree agile deployment approach, project execution, launch, and post launch performance measurement and management
  • Customer focused, results based approach, able to deliver to deadlines. Design experience to map customer processes an advantage
  • Track record of leading process re-engineering and change management, with the ability to seek out improvements to existing processes, consistent with industry best practice
  • Comfort with technology including ability to translate business and customer need to product requirements, customer journey mapping, technical assessments, organisational buy-in, launch, and ongoing management.
  • High level of creativity and lateral thinking to address complex problems
  • Strong managerial, interpersonal and leadership skills
  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.
  • Well developed strategic, business and decision making skills
  • Excellent communication skills and ability to manage multiple, internal and external, stakeholders
  • Track record of working in a matrix organisation, similar to that in HSBC

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.