Senior Business Analyst, Operation Excellence Senior Business Analyst, Operation Excellence …

in Hong Kong
Permanent, Full time
Last application, 03 May 21
in Hong Kong
Permanent, Full time
Last application, 03 May 21
Senior Business Analyst, Operation Excellence
FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, and has a representative office in Shanghai, China. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability) has been affirmed 'A3' by Moody's and 'A' by Fitch, FWD General Insurance Company Limited has also received 'A' rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 530,560+ customers with over 830+ staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.
The Job:
  • Support Life Operations department in managing and executing operational improvement projects related to Life Operations System, functional processes, customer services, distribution connection, etc.
  • Work with Life Operations users in preparing UR (User Requirement), BRD (Business Requirements Document), advise UAT (User Acceptable Test) plans
  • Assure UAT testing quality.
  • Bridge between Operations users and IT in clarifying and documenting requirements, maintain UAT schedules and produce progress reports / statistics for testing items.
  • Perform UR walkthrough and UAT status review for IT and Operations users.
  • Assist the team in business analysis, project management and associated documentation, e.g. requirement document, test plan, project plan, status report, meeting summary, etc.
  • Follow up with project tasks and work with task owners to deliver as planned.
  • Perform ad-hoc tasks as duly assigned.

The Person:
  • Undergraduate degree holder, preferably with major in IT or business related disciplines.
  • Solid requirements specifications capabilities and testing experience obtained from medium to large scale projects.
  • Good understanding of processes and systems in Life Insurance Operations.
  • More than 3 years solid experience in business analyst role in Life Insurance industry.
  • Good at organizing work sessions and bridging between users and IT to translate / clarify user requirements and produce related documentation.
  • Experience in gap analysis, business justification and prioritization, issue identification and analysis, and problem resolution.
  • Good at reading, writing and communicating in fluent English and Chinese.
  • A sophisticated MS Office user.
  • Ability to meet deadlines and perform under timeline pressure.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

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