Senior Associate / Associate, Customer Fulfillment - Monetary Senior Associate / Associate, Customer Fulfillment  …

DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Senior Associate / Associate, Customer Fulfillment - Monetary
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Responsibilities
  • Lead an operation team and provide services under the agreed service level and standard
  • Follow operation procedures with controls which are in place to safeguard the service quality
  • Improve either in process redesign, streamlining and/or through system automation
  • Timely and accurate merchant payment reconciliation and processing
  • Ensure timeliness and accuracy of data capture of manual sales slips and instalment transactions
  • Proper handling of financial transactions for credit card holders and merchants
  • Work with BU for the smoothness of new product and/or new system launch
  • Proper handling of accounting functions for both card issuing and merchant acquiring business operations
  • Timely and accurate merchant payment reconciliation and processing
  • Plan and execute training schedule for team members for both individual and team development
Requirements:
  • Degree holder with minimum 5 years' hands-on experience on Merchant payment reconciliation and processing where at least 2 years in supervising experience
  • Have Project management or process improvement experience is preferable
  • Proficient in Excel and have sound knowledge in MIS reporting
  • Good command of spoken and written in English and Chinese

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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