Senior Associate / Associate, Client Services – Fund Administration & Custody

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • DBS Bank Limited
  • 20 Apr 19

Senior Associate / Associate, Client Services – Fund Administration & Custody

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for nine consecutive years from 2009 to 2017.

Responsibilities

  • Provide client service by review and ensure solid understanding of client requirements and compliance with Service Level Standard.

  • Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client.


  • Be the voice of the customer, take ownership for solutions.


  • Facilitate query handling to ensure timeliness and accuracy of responses.


  • Ensure effective and timely client communication on areas of client impact, including Market Bulletins, operations queries, questionnaires, etc


  • Maintain MIS on client AUC and activity for internal reporting/reference


  • Assist the Department Head to develop action plan to improve productivity and to make recommendations on modification of procedures and application of technology to enhance operational efficiency and minimize operational risk


  • Promote and encourage open and good communication among all levels of staff


  • Escalate exceptional/outstanding/suspicious transactions to the Department Head and other relevant parties



Requirements

  • Degree holder in related disciplines
  • Minimum 5 years of relevant experience in client services in Custody and/or Fund Administration with good people skill
  • Good organizational and communication skills
  • Good spoken and written English and Chinese (Putonghua and Cantonese)
  • Preference will be given to the candidates with solid background and experience in Fund Administration
  • Experience in HiPortfolio system would be an advantage
  • Immediate available is preferred


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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.