Senior Application Support Analyst (Oracle EBS) Senior Application Support Analyst (Oracle EBS) …

Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Senior Application Support Analyst (Oracle EBS)
Key Responsibilities:
  • Responsible for the maintenance and application support of Oracle EBS R12 and other legacy systems
  • Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets
  • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
  • Responsible for coordination with vendors to ensure proper support to existing applications
  • Take ownership of tickets including any customer communication and handle queries / clarifications from the customer

Role requirements
  • 3+ years of experience in application support with exposure in Oracle EBS
  • Require having sense of ownership for the support cases and system healthiness
  • Excellent trouble shooting skills to resolve issues with various software components.
  • Good knowledge of Debugging defect fixing and maintenance of Software programs.
  • Good command of both Cantonese and English
  • Candidate with less experience will be considered as Application Support Analyst

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