Senior Analyst, Client Service

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • BNY Mellon
  • 18 Sep 18 2018-09-18

Senior Analyst, Client Service


Client Service - This role will predominantly support clients on variation margin and initial margin solutions, which require an understanding the existing commercial and regulatory framework. IC2 Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Applies problem solving skills, experience and judgment to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. Uses knowledge of client issues and needs to contribute to business development efforts. Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements. Supports multiple, moderately complex client accounts. It is fundamental the candidate has the ability to independently and proactively gain a deeper and wider understanding of the client needs, the regulatory framework, supporting legal documents and any other aspect impacting the client or BNYM with respect to the solutions.

Qualifications
Bachelors degree or the equivalent combination of education and experience is required. 3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

As our clients address evolving liquidity, risk and collateral eligibility needs as a result of changing regulations, Global Collateral Services helps them move collateral where and when they need it. Backed by modern technology and multi-dimensional thinking, we're ready to deliver the expertise, products and services institutional investors and intermediaries need as they address their collateral, liquidity and securities financing needs. Our innovative, insight-driven solutions help our clients, whether on the buy-side or the sell-side, improve the way they manage their collateral, engage in more investment opportunities to help maximize their investment returns and access new financing alternatives.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: China-Hong Kong-Hong Kong
Job: Global Markets
Internal Jobcode: 70105
Organization: Sales & Relationship Mgmt-HR14624
Requisition Number: 1812744