Senior Administrator, Member Services (MPF, Banking)

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • Stirling Andersen , EA Licence No: 16S8094
  • 17 Nov 17 2017-11-17

To handle all administrative work of enrolment, contribution, termination and switching processing for both MPF and ORSO schemes.

  • Manage all administrative work including enrolment, contribution, termination and switching for MPF/ORSO schemes
  • Prepare regular reports to clients / members
  • Liaise with internal / external clients including employer and external trustee to resolve client request or enquiries
  • Assist to conduct the system enhancement user acceptance tests
  • Complete all the administrative work within agreed services standard with Fund Managers / employers.
  • Complete all the administrative work in accordance with regulatory requirements.
  • Transactions are processed in accordance with internal policies and procedures

Leadership & Teamwork

  • Good team player
  • Serve as cross support for other teams within Member Services.

Operational Effectiveness & Control

  • Perform assigned duties
  • Perform other ad hoc duties and projects as assigned.
  • Assist Officers to complete various ad hoc projects as assigned. 


  • Meeting tight deadlines and agreed services standard
  • Delivery of accurate and timely services to clients
  • Understand the MPF regulations and guidelines
  • Understand the ORSO scheme rules


  • Ideally an university degree holder
  • A minimum of 3 years relevant working experience
  • Relevant pension experience is an advantage
  • Work Independently
  • Customer-focused and able to handle multiple tasks
  • Able to work under pressure and meet deadlines
  • Proficient PC skills with the ability to input Chinese characters
  • Good interpersonal and communication skills, including excellent written and spoken  Chinese and English, and ideally Putonghua