SVP - Business Controls (Retail Banking) SVP - Business Controls (Retail Banking) …

Wellesley Associates Limited
in Hong Kong
Permanent, Full time
Last application, 13 May 21
1.2-1.7 mil basic
Wellesley Associates Limited
in Hong Kong
Permanent, Full time
Last application, 13 May 21
1.2-1.7 mil basic
Posted by:
Nishita Mohnani • Recruiter
Posted by:
Nishita Mohnani
Recruiter
Leading Retail Bank looking for a best-in-class candidate with experience in strategy, controls and governance - Leading a large team - International Bank - COO reporting line - Very attractive compensation and bonuses

This opportunity is with a well-established regional bank with heavy retail presence locally. seeking for a best-in-class candidate to join their COO team in a strategic role to manage and develop business controls across the consumer banking segment.

 

Key themes of this role will include surveillance, customer experience management, data leakage, and sales quality management; this is a role whereby you would have hands-on support directly with the COO and Head of Consumer Banking whilst also working very closely in dealing with the regulators and have heavy involvement in the development of business controls.

 

Further accountabilities include -

  • implementation of sales surveillance related strategies across all products within the retail banking spectrum including cards, insurance & investment, mortgage and unsecured lending
  • lead mystery shopper program
  • facilitate risk metrics and reporting as well as playing close attention to early warning signals in a more proactive manner with foresight
  • lead investigations on data leakages and high risk accounts
  • represent the COO in monitoring sales quality matters
  • lead customer feedback management teams to manage complaint cases in behalf of clients as well as dealing very closely with the HKMA, SFC, and other governmental bodies in a sensitive manner

 

Ideal candidates will have EXCELLENT command of English (especially written) with fluency in Cantonese. You will also have 15+ years of experience within retail banking operations, risk, controls and sound regulatory knowledge. Furthermore, you will have the ability to think strategically and analytically with the ability to actively resolve conflicts in a sensitive matter. You will also have prior experience in the above mentions tasks.

 

For a confidential chat and a detailed JD, please reach out via email on n.mohnani@wellesleys.com or by dropping Nishita Mohnani a message via LinkedIn. Feel free to also call +852 2847 9948.

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