• Competitive
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-06-19

Retail Mortgage Operations Officer

  • Location: Hong Kong
  • Salary: Competitive
  • Job Type: Full time

Retail Mortgage Operations Officer

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  1. Participate various loan processing activities and provide operational support to our hub centre - GBS Tianjin hub.
  2. Ensuring effective operational support and service standards are always in place for all business promotion and marketing campaigns.
  3. Support the testing and implementation of system enhancements while strengthening risk control, improve service quality, reducing operational cost and enhancing productivity.
  4. Handle internal and external customer inquiries/ complains confidently and reliably.
  5. Report any system issues and problems to line manager and IS team for quick resolution.
  6. Adhering to all policies and guidelines as laid down in Group Operational Risk - Policy and Procedures Manual. Special attention to be paid to Key Risk Indicators and Key Control Self Assessment reporting.
  7. Effective control on credit data enquiries.
  8. To report Unit's OR issues and losses to line manager and RP.
  9. To identify and report all exceptions on non compliance with standard controls.


Ideal candidate should have a minimum of 2 years+ experience in mortgage business operation particularly in mortgage redemption process, a bachelor degree and fluency in Chinese and English should see you excel in the role.

Apply now to join the Bank for those with big career ambitions.