Relationship Management Lead, GFS Relationship Management Lead, GFS …

Northern Trust Company
in Hong Kong
Permanent, Full time
Last application, 25 Sep 21
Northern Trust Company
in Hong Kong
Permanent, Full time
Last application, 25 Sep 21
Relationship Management Lead, GFS
Who we are
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise, and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families to the most-successful hedge funds and corporate brands.
Northern Trust's international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Sydney, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur.
What we do
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
What you will do
You will be the team lead responsible for managing the client service partners within our Global Fund Services (GFS) business. These client service partners will include relationship managers and client service managers. This will involve staff management and career development, and as the leader enhancing the teams culture and performance objectives. You will allocate client accounts to relationship managers according to client needs whilst actively interacting across these client groups, to ensure service standards are maintained and key deliverables are met.
  • Manages a GFS team of relationship managers and client service managers. GFS segments supported include asset managers, hedge funds, private capital managers, and investment operations outsourcing
  • Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit
  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work
  • Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication
  • Determines staffing needs, makes hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities
  • Allocates client accounts to relationship managers according to client needs. Maintains communication with sales staff to anticipate needs effectively and provide support when needed
  • Ensures all controls and oversight governance for compliance, audit and risk are effectively executed
  • Prepares monthly management reporting covering client satisfaction, staffing, new business, issues and escalation, and presents to senior management
  • Oversees client profitability. Understands competitive environment and anticipates and identifies opportunities for cross selling, develops pricing strategies, and works with the unit to enhance profitability
  • Provides input and support to budget management process
  • Focus of role is on execution of strategic direction of business function activities
  • Carries out complex initiatives involving multiple disciplines and/or ambiguous issues
  • Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
  • Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise.
Your Knowledge/Skills:
  • A College or University degree and/or relevant proven work experience is preferred
  • Related Industry qualification is preferred
  • Asset management or asset servicing business experience or knowledge required
  • Proven background in people management gained in a client service or investment operations environment
  • Ability to communicate effectively at a senior level (CEO/COO) - English (required) with Cantonese / Mandarin language proficiency highly regarded
  • A strategic leadership mindset and excellent team management skills are required to determine the unit goals, resources needed, and to assess and develop the skills of the staff
  • Self-motivated and capable of driving business independently. Proven client relationship skills with a history of working with Business Development teams
  • Excellent skills in negotiation, delegation, and sales are necessary to service the client relationship
  • Experience and strength with building controls and processes to mitigate risks across clients, operations, audit and compliance issues
  • Highly flexible and adaptable to change
  • Technical skills / systems knowledge is required
As of December 31, 2020, Northern Trust Corporation had:
$14.5 trillion in assets under custody/administration
$11.3 trillion in assets under custody
$1.4 trillion in assets under management
$170 billion in banking assets
Northern Trust is an equal opportunity employer. We aim for excellence in our efforts to recruit, develop and deploy the highest caliber workforce. Our commitment and success to a diverse workforce is evident in employee satisfaction and industry acknowledgment. For a list of all our achievements please click here .

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