Public Website Lead - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 May 18 2018-05-19

Public Website Lead - Retail Banking and Wealth Management

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Public Website Lead .

Principal responsibilities

  • The Public Website Lead will own and be responsible for business performance and product management of HSBC Retail Banking and Wealth Management's Public Website proposition in Hong Kong.
  • Lead in ensuring the quality, simplicity and ease of use of the Hong Kong Public Website
  • Leverage customer propositions and customer insights, from Customer Value. Management, product, competitor review, to increase customer engagement across Public Website to generate additional revenue and lower the cost to serve.
  • Integrate appropriate KPIs and metrics to measure customer satisfaction and engagement across all dimensions of the website.
  • Monitor KPIs and collaborate closely with local business stakeholders, local risk and compliance, content management teams and software delivery teams to plan, build, test and launch best in class content, digital marketing and customer interactions on our public website

  • Ideally come from a Product background and now looking at consumer websites.
  • Deep understanding of agile delivery principles and quality software engineering processes and practices.
  • Hands on experience leading product development on projects that touch a range of technical platforms.
  • Strong understanding of Digital business, while experience with travel, lifestyle, and other consumer product development is a strong advantage.
  • Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.
  • Possess a blend of business and technical savvy, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen.
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
  • Customer focused, results based approach, able to deliver to deadlines.
  • Demonstrates flexibly when addressing shifting or competing priorities.
  • Proven ability to influence large teams without direct leadership authority.
  • Bachelor's degree or equivalent preferable.
  • Strong Analytical and Presentation skills.
  • Energetic, positive attitude and team player.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.