Productivity & Service Quality Department
Project Manager (Productivity & Service Quality) (Job ID: 3431)
Responsibilities
- To be a team member of Productivity & Service Quality Department
- To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
- To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments
- To synthesize process improvement initiatives at different stages into executive summaries/ briefs/ reports
- To drive measurable improvements by deploying Process Improvement/ Lean principles to assigned problems
- To establish and use quality metrics to drive change and deliver measured improvements
- To define outputs in the form of gains that can easily be measured and quantified
- To define project scope, resources requirements and assign responsibilities for project team members
Requirements
- University graduate and/or holder of professional qualification of Banking, TQM, Business Management or a related discipline
- Minimum of 5 years' relevant experience in process re-engineering or program management experience of which at least 3 years in banking industry
- Solid experience in managing projects of business process improvement to enhance efficiency and service quality
- Knowledge of Lean Six Sigma, Six Sigma Green Belt certification or Lean Certification preferred
- Proven ability to build strong, cohesive partnerships and work effectively with internal clients, such as business/ operations/ technology departments and other key stakeholders to enhance customer satisfaction
- Proven ability to prioritize/ manage time, quickly understand how a team works, influence and motivate team members and a willingness to tackle new and difficult challenges and manage through ambiguity
- Excellent analytical, organizational and facilitation skills and able to use slides, graphs and charts to tell the story and show process improvement in highly visible and easily understood visual forms
- Extroverted, conscientious, achievement oriented, open-minded and positive thinking with strong strategic, analytical and problem solving skills
- Good command of both spoken and written English and Chinese
(Candidates with less experience will be considered for the position of Project Officer)
Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=3431&PostingSeq=1 or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.
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