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The Bank of East Asia, Limited

Project Manager (Productivity & Service Quality)

The Bank of East Asia
Hong Kong
Posted 5 days ago Permanent Competitve
C
Posted by
Candy Chan
Recruiter
Together, we can achieve more The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 64 branches, 54 SupremeGold Centres, and 10 i-Financial Centres throughout the city. With a team of over 3,700 professionals in Hong Kong and more than 9,900 worldwide, BEA embraces a spirit of teamwork in every challenge.  We invite you to become part of our team and to join us on our journey towards a bright and exciting future.

Productivity & Service Quality Department

Project Manager (Productivity & Service Quality) (Job ID: 3431)

Responsibilities

  • To be a team member of Productivity & Service Quality Department
  • To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
  • To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments
  • To synthesize process improvement initiatives at different stages into executive summaries/ briefs/ reports
  • To drive measurable improvements by deploying Process Improvement/ Lean principles to assigned problems
  • To establish and use quality metrics to drive change and deliver measured improvements
  • To define outputs in the form of gains that can easily be measured and quantified
  • To define project scope, resources requirements and assign responsibilities for project team members

Requirements

  • University graduate and/or holder of professional qualification of Banking, TQM, Business Management or a related discipline
  • Minimum of 5 years' relevant experience in process re-engineering or program management experience of which at least 3 years in banking industry
  • Solid experience in managing projects of business process improvement to enhance efficiency and service quality
  • Knowledge of Lean Six Sigma, Six Sigma Green Belt certification or Lean Certification preferred
  • Proven ability to build strong, cohesive partnerships and work effectively with internal clients, such as business/ operations/ technology departments and other key stakeholders to enhance customer satisfaction
  • Proven ability to prioritize/ manage time, quickly understand how a team works, influence and motivate team members and a willingness to tackle new and difficult challenges and manage through ambiguity
  • Excellent analytical, organizational and facilitation skills and able to use slides, graphs and charts to tell the story and show process improvement in highly visible and easily understood visual forms
  • Extroverted, conscientious, achievement oriented, open-minded and positive thinking with strong strategic, analytical and problem solving skills
  • Good command of both spoken and written English and Chinese

(Candidates with less experience will be considered for the position of Project Officer)
 

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=3431&PostingSeq=1 or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.

Job ID  3431
ABOUT COMPANY
Hong Kong
9300 Employees Retail Banking
Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive corporate banking, personal banking,...
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