Project Management (Junior to Senior levels)

  • Attractive Package + Bonus
  • Hong Kong
  • Permanent, Full time
  • Pacific Focus
  • 15 Sep 17

Our client is a leading multinational bank which is looking for numbers of high-calibre candidates with project management experience to join the team.

Responsibilities

  • Support the complaint root cause analysis to identify what really matters to customers and drive resolutions to meet customer expectations as well as reduce complaint volume
  • Support the development of service management excellence standards, framework and delivery to drive revenue growth, market share and customer advocacy
  • Identify and support service management excellence or Run the Bank initiatives to optimise return from cost to serve and customer advocacy for the Bank
  • Review end to end processes to proactively improve services and prevent disruptions.
  • Enhance customer experience while driving down bad costs and outputs
  • Maintain a well-managed incident management protocol for Retail Banking and Wealth Management to effectively assess risks and facilitate proper escalation to business head to uphold the Banks resilience and reputation
  • Ensure adherence to policies and guidelines provided by Group and regulators

 

Requirements

  • Established customer service and communication experience
  • Excellent inter personal and influencing skills, creative problem-solving abilities
  • Good knowledge of Retail Banking and Wealth Management operation and products
  • Excellent verbal and written Chinese and English communication skills
  • Totally customer-focused mind-set and good business orientation
  • Experience in service quality or operational improvement role. Experience in process re-engineering a plus
  • Travelling to operations teams overseas necessary. Job holder may need to work occasionally off business hours to support incidents