Production / Application Support - Java Production / Application Support - Java …

Capgemini Financial Services
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 03 Sep 19
Salary Plus Benefits
Capgemini Financial Services
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 03 Sep 19
Salary Plus Benefits
We are looking for a Production / Application Support Engineer to address and investigate production queries at an application and data level i.e. prepare sequential statements and pass on to the hands-on developers who will extract the necessary data for further investigation and “fixing” i.e. coding.

Required-

  • Maintain effective relationships with core and extended program team members, peers, senior stakeholders, business managers
  • Ensures monitoring alerts and system events are assessed, prioritized and managed
  • Performs 1st and 2nd level support for application and platform incidents as needed
  • Receive incidents and requests from end-users, analyze these and respond to the user or raise to technical IT teams for fixing (e.g. developers and system engineers).
  • Assist in all customer and provide production support for all designs and perform test on all installation process
  • Great customers pleasantly and ensure compliance to all customer requirements
  • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
  • Prepare test applications and review all Java, API application services.
  • Maintain effective relationships with core and extended program team members, peers, senior stakeholders, business managers
  • Ensures monitoring alerts and system events are assessed, prioritized and managed
  • Performs 1st and 2nd level support for application and platform incidents as needed
  • Receive incidents and requests from end-users, analyze these and respond to the user or raise to technical IT teams for fixing (e.g. developers and system engineers).
  • Assist in all customer and provide production support for all designs and perform test on all installation process
  • Great customers pleasantly and ensure compliance to all customer requirements
  • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
  • Prepare test applications and review all Java, API application services.
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