Production Support/Trading Desk Support - US Brokerage Firm Production Support/Trading Desk Support - US  …

Pacific Focus
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive Package
Pacific Focus
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive Package
Posted by:
Cindy Szeto • Recruiter
Posted by:
Cindy Szeto
A leading US securities firm is looking for a production support/Trading desk support to join their team, the candidate will be responsible to work closely with JP and SG team to support Asia market.

This role requires a high level of technical competency, as well as strong people skills and enthusiasm for working on a wide range of responsibilities within a collaborative team working environment. The role will work closely with our offices across the Asia region (HK/SG/JP) as well as other offices globally (US/UK). It will support Hong Kong office requests and our core customer base for our proprietary technologies on the Trading Desk. This multi-tasking role demands project coordination, practical technical skills, and outstanding communication with knowledge of Asian equities market.


  • Providing 1st and 2nd line support and enhancement to electronic trading including DMA and Algos.
  • Support and liaise 3rd party FIX connectivity. FIX client onboarding include consultation, setup, test and onboarding.
  • Daily system / service check , investigate and follow up any trade floor issues
  • Escalate problems as needed to local or global team.
  • Supporting cash equities, derivative, Bonds product. Primary support Asian equity markets also order routing to Europe/US.
  • Manage New Feature validation across the region – Sales team / Customer focused
  • Manage and maintain HKEX OG, operate a market rehearsal if required
  • Manage applications upgrades and new functionality deployments
  • Provide support for SQL and FIX Technologies for in house applications and client OMS integrations
  • Provide support for in-house applications and client OMS integrations. Work with EMS/OMS vendors, issues and system integration
  • Work with the Back office, Compliance and Risk team


  • 3+ years of working experience in Financial Technology industry either at brokers, asset management or trading system vendors
  • Hands on knowledge in Linux/Unix, SQL, Shell script, PowerShell, Python, windows batch, VBA.
  • Relevant scripting and automation skills
  • Front office application support experience
  • Experience with FIX certification/connectivity/setup and troubleshoot
  • Proven experience of success in high pressure / high demand environment
  • Ability to have technical discussions with clients and vendors, client facing experience
  • Excellent communication skills both verbal and technical writing
  • Working in a transparent environment and comfort level providing appropriate status updates 
  • Gather and communicate clients requirements to other team members in other regional offices
  • Good problem solving skills


  • Knowledge of Fidessa, Bloomberg EMSX or other EMS/OMS system
  • Experience in driving global and regional projects/initiatives
  • Ability to put together project plans and coordinate projects


Pacific Focus logo
More Jobs Like This
See more jobs