Product Assistant Product Assistant …

ICICI Bank Limited, Hong Kong Branch
in Hong Kong, Hong Kong, Hong Kong
Contract, Full time
Be the first to apply
Competitive
ICICI Bank Limited, Hong Kong Branch
in Hong Kong, Hong Kong, Hong Kong
Contract, Full time
Be the first to apply
Competitive
• Product Management: • Process Management: • New product development: • Outsourced Unit Management: • Risk Management:

Job Purpose:

Product Management: 

Handling of existing products like NRI Savings Account, FCNR Deposits, Business Current Accounts, Remittance, Retail Current Accounts, and Fixed Deposits etc.

Process Management: 

Simplify the process, coordination with stakeholders, drafting the process, informing & training the stakeholders.

New product development: 

Launch of new products, automation of processes, implementing the strategies to scale up fee income for the branch.

Outsourced Unit Management:

Monitoring of outsourced units like Call centre, Fraud monitoring team, Business Intelligence Unit. Regular review of the functionalities, monthly calls, renewal of service level agreements.  

Risk Management:

Reporting of relevant operational risk parameters & prompt reporting of operational risk even, ensuring adherence and implementation of compliance and regulatory guidelines

 

 

Core Responsibilities:

  • Simplifying the product and processes to enhance customer experience.
  • Coordination with all the internal & external stakeholders like operations, technology, legal, compliance etc. to roll out the new process or product.
  • Drafting the document for new products and processes in a specific format for presenting to the committee for approvals
  • Documenting new processes, identifying and modification  of existing processes, decongesting and simplification of processes
  • Reviewing the activities of outsourcing units like call center, fraud monitoring team, business intelligence unit etc. and providing them system access and training.
  • Review of fraud monitoring rules enabled on internet banking platforms, handling of audit and compliance related requirements etc.
  • Risk assessment for new products and outsourcing activities to third party vendor, creating risk assessment documents like cost benefit analysis, etc.
  • Timely closure of annual internal audit points, resolving and documenting solutions for existing audit issues
  • Adherence and implementation of compliance and regulatory guidelines, providing data requirements for regulatory reporting
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