• Product Management: • Process Management: • New product development: • Outsourced Unit Management: • Risk Management:
• Product Management:
Handling of existing products like NRI Savings Account, FCNR Deposits, Business Current Accounts, Remittance, Retail Current Accounts, and Fixed Deposits etc.
• Process Management:
Simplify the process, coordination with stakeholders, drafting the process, informing & training the stakeholders.
• New product development:
Launch of new products, automation of processes, implementing the strategies to scale up fee income for the branch.
• Outsourced Unit Management:
Monitoring of outsourced units like Call centre, Fraud monitoring team, Business Intelligence Unit. Regular review of the functionalities, monthly calls, renewal of service level agreements.
• Risk Management:
Reporting of relevant operational risk parameters & prompt reporting of operational risk even, ensuring adherence and implementation of compliance and regulatory guidelines
- Simplifying the product and processes to enhance customer experience.
- Coordination with all the internal & external stakeholders like operations, technology, legal, compliance etc. to roll out the new process or product.
- Drafting the document for new products and processes in a specific format for presenting to the committee for approvals
- Documenting new processes, identifying and modification of existing processes, decongesting and simplification of processes
- Reviewing the activities of outsourcing units like call center, fraud monitoring team, business intelligence unit etc. and providing them system access and training.
- Review of fraud monitoring rules enabled on internet banking platforms, handling of audit and compliance related requirements etc.
- Risk assessment for new products and outsourcing activities to third party vendor, creating risk assessment documents like cost benefit analysis, etc.
- Timely closure of annual internal audit points, resolving and documenting solutions for existing audit issues
- Adherence and implementation of compliance and regulatory guidelines, providing data requirements for regulatory reporting