Process Specialist

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Cognizant Technology Solutions APAC
  • 25 Apr 18 2018-04-25

Process Specialist

Requirement :
2 to 5 years working in a service support/customer service experience
Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
Fluent in English (Witten & Oral) and native Cantonese
Should have fluency in Mandarin
Should be able to write both in Simplified Chinese and Traditional Chinese
Must have exceptional grammar and typing accuracy skills - experience with business communication
Client focused and solutions oriented; Good problem solving and analytical skills
Ability to comprehend and analyze client situations and apply the right solution
Ability to collaborate and work effectively on a team
Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining attention to detail

Preferred Qualifications:
Experience in online advertising at a major media agency or publisher
E-mail and chat support experience

Qualifications

    About Cognizant :-
    Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.