Process Planning & Management Professional (Personal / Commercial Lending Products Focus) Process Planning & Management Professional  …

China Construction Bank (Asia) Corporation Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Negotiable
China Construction Bank (Asia) Corporation Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Negotiable
Posted by:
Jeni Chung • Recruiter
Posted by:
Jeni Chung
Recruiter

PRINCIPAL ACCOUNTABILITIES:

  • Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
  • Act as a bridge between Fintech Division, business and end users to ensure smooth system implementation
  • Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
  • Establish detailed User Acceptance Test plans and test scripts / procedures; conduct testing for branches / joint testing with non-branch end users
  • Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
  • Arrange process change deployment by preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.
  • Conduct formal user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from Human Resources
  • Provide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident/customer complaint

INCUMBENT REQUIREMENT:

  • Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
  • Minimum 2 years relevant experience in banking or financial industry
  • Hands-on experience in business analysis / operations and methodology in financial institution / banking operations in either front or back office / UAT and system support
  • Strong knowledge of personal / commercial Lending products, and related regulatory requirements
  • Experience in eChannels will be an advantage
  • Proficiency in both written and spoken English and Chinese (including Mandarin)
  • Experience in procedural manual writing is an advantage
  • Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
  • Good negotiation, communication and interpersonal skills
  • Customer-oriented and willing to work overtime
  • Fresh or recent graduates will also be considered
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