Process Planning & Management Professional (Payment / Cash Management Focus) Process Planning & Management Professional  …

China Construction Bank (Asia) Corporation Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Negotiable
China Construction Bank (Asia) Corporation Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Negotiable
Posted by:
Jeni Chung • Recruiter
Posted by:
Jeni Chung
Recruiter

PRINCIPAL ACCOUNTABILITIES:

  • Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
  • Act as a bridge between Fintech Division, business and end users to ensure smooth system implementation
  • Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
  • Establish detailed User Acceptance Test plans and test scripts / procedures; conduct testing for branches / joint testing with non-branch end users
  • Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
  • Arrange process change deployment by preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.
  • Conduct formal user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from Human Resources
  • Provide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident/customer complaint 

INCUMBENT REQUIREMENT:

  • Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
  • Strong knowledge of payment / cash management products and systems, and related regulatory requirements on these processes.
  • 3 to 5 years relevant experience in banking or financial industry
  • Hands-on experience in project works and business analyst task such as User Requirements write-up, UAT management, procedure manual development and production support.
  • Proficiency in both written and spoken English and Chinese (including Mandarin)
  • Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
  • Good negotiation, communication and interpersonal skills
  • Customer-oriented and willing to work overtime 

 

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