Process Consultant - 12 months rolling/60-80k Process Consultant - 12 months rolling/60-80k …

Protiviti Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Contract, Full time
Be the first to apply
Protiviti Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Contract, Full time
Be the first to apply
A multinational Financial Institute is looking for Cloud Engineer/ Cloud Solution architect initially on a 12 month rolling contract.

Protiviti are looking for skilled candidates for the following role:

The Company

The client is an international corporation with an excellent reputation both here in Asia and also globally. The client is currently investing heavily on a cloud migration program. It becomes the flagship program for the group, with aggressive timeline, they plan to complete the entire migration within 3 years.

The Role

The purpose of this role is to lead the changes required to contact centre processes and procedures and/or support delivery of change control within the contact centre.

They will need to control, prioritise and implement a range of initiatives, changes and requirements including regulatory change and/or small systems enhancements.

They will prioritise change and/or organise resources to ensure day to day expectations can be met, suggesting and implementing improved ways to tackle issues in the future.

They will act as a key interface with other business areas.

In some cases the role holder will act as a lead for activity locally executed and will be responsible for ensure activity is carried out in line with the approved design.

Leading project planning sessions

Coordinating staff and internal resources

Managing project progress and adapt work as required

Ensuring projects meet deadlines

Managing relationships with clients and stakeholders

Designing and signing off on contracts

Overseeing all incoming and outgoing project documentation

Participating in tender process i.e. design, submission and review

Designing risk mitigation plan

Conducting project review and creating detailed reports for executive staff

Optimising and improving processes and the overall approach where necessary

Securing growth opportunities and initiating new projects

Managing large and diverse teams

Your Profile

  • Strong sense of compliance, control and risk awareness
  • Proven history of strong management experience especially on the transition
  • and migration processes of large size operations
  • Ability to adapt and prioritize appropriately in a fast moving and evolving environment
  • Demonstrate problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge.
  • End to end project management experience

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

About Protiviti

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit. As a Protiviti consultant, you will not only work on interesting business issues with world-class companies, but you will also have access to training and networking opportunities to accelerate your expertise.