Prime Finance Technology - Production Support Specialist - Assistant Vice President

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Deutsche Bank APAC
  • 23 Apr 19

Prime Finance Technology - Production Support Specialist - Assistant Vice President


Our technology teams are responsible for the bank's entire information technology infrastructure. They develop and maintain the software required to support the bank's business. The teams work closely with the businesses and other infrastructure units to modernise the bank's IT systems to reduce complexity, risk and enable business growth.

With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.

Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation.
We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.

Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt.
Join us here, and you'll constantly be looking ahead. We'll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.

Position Overview

Our team provides support service to Global Prime Finance business globally, including Sec Lending, Synthetics, Margin & Risk, Client Management and Operations. Interacting and working alongside the middle office, developers, business analysts and infrastructure teams, the role also involves working with front office teams on the trading floor in APAC. Being at the fore front of supporting the applications the team members have high exposure to and work with the Front to Back Business teams on a daily basis within a fast paced dynamic environment.

Reporting to the APAC Regional Lead, the role will need the candidate to investigate and resolve user, system & infrastructure generated issues across all the current Production systems in a timely manner, both for local & global users & systems. To reduce and manage the impact of system issues affecting the relevant Business Units – Front, Middle & Back Office. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs like Automation & Self-Service and Application Resilience.

He/she will also have the opportunity to be involved in onboarding applications into the production environment and working with the global teams on transformational projects and interesting strategic initiatives. Opportunities to build cross organizational relationships through leading projects on behalf of the team.

Key responsibilities:


  • Incident management – business and technology communication, coordination and resolution of incidents, from external issues such as exchange problems to internal application bugs impacting the production environment
  • Exposure and reconciliation for incidents
  • Problem management – Post incident review ensuring that the issue has been permanently resolved and what value add items can be completed to ensure the issue does not reoccur
  • Relationship Management – build partnership with key stake holders and global GPF team

  • Drive an operational environment for front office business applications from daily operational tasks, incident & problem management, change and new application / service on boarding; ensuring a stable operating environment for the applications.
  • Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week
  • Monitoring – use and continual improvement to the main monitoring tool
  • Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately
  • DR Drill – coordinate and participate annual DR events
  • Stability initiatives and operational excellence within environment
  • Focus on transformational project work across the wider global CIB Technology organization
  • Opportunities to develop leadership competencies on stability and operational excellence programmes
  • Assist in the automation of repetitive task

You will have: (Skills/Experience)
  • 5-8 years working experience in financial institution (Front Office users support experience is desirable)
  • Getting things done in large organizations – understanding of where to use processes and how to build and operate a network
  • Self-sufficient drive and ability to work round blockers in a sustainable manner
  • Work across countries, regions and time zones with a broad range of cultures and technical capability
  • Good prioritization skills, with the ability to work in a fast paced environment
  • Excellent interpersonal and communication skills and excellent problem solving abilities
  • Strong technical skills to interpret information from our trading systems
  • Previous experience with Global Prime Finance system support and knowledge of the trade life cycle is desirable
  • Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, Excel and VBA as well as ability to write SQL to extract, patch data and trouble shooting in Sybase and Oracle databases
  • Experience with web programming (html, JSP, CGI, python), Java, C++ is a plus

You will be: (Skills/Competencies)
  • A strong team player, and able to work in a global organization
  • A Computer Science or MIS degree holder (Additional qualifications in financial field is desired)
  • A fluent English speaker
  • Proactive and able to work independently

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.