• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2019-04-19

Prime Brokerage Client Service

Prime Brokerage Client Service

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19012646


Key Responsibilities:
  • Main point of contact for client/administrator operational queries
  • Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
  • Management of client settlement activity, liaising with settlements and clients to resolve any issues
  • Management of client cash activity, authorisations, reporting and query resolution
  • Review client cash balances/portfolios for operational issues
  • Liaise with Citi execution desk on booking issues
  • Documentation and publication of MIS where required
  • Completion of all daily processes and controls including ad-hoc tasks that may be assigned
Development Value:
  • Client service skills development and exposure to clients/business
  • Develop an in depth knowledge of the products, markets and processes being supported
  • Exposure to products supported by the Prime Finance Middle Office
  • Fully proficient in the use of technology within own department
  • Enhancing communication and organizational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills
  • Self motivation, flexibility and a strong desire to succeed will bring a recognized and rewarded career


Req Qualifications:

  • Client service experience essential
  • Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area
  • Understanding of settlement principles and practices
  • Work experience in the Financial Services Industry is a benefit
  • Displays a well-developed ability to schedule work and understand relative priorities
  • Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner
  • Excellent communication skills - both written and verbal
  • Good Microsoft skills including Excel, Word and Outlook
  • Computer literate and ability to grasp several in house systems quickly
  • Numerate
  • Demonstrates sound judgment and professionalism in decision making/problem solving, escalating to supervisor as appropriate
  • GCSE "A" Level standard or equivalent
  • Good numeric skills
  • Industry exams e.g. IAQ module exams or equivalent
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
  • Communication
  • Good problem solving, and ability to think clearly and concisely in challenging situations
  • Attention to Detail
  • Risk Awareness
  • Teamwork
  • Planning and Organizing
  • Relationship Building
  • Adaptability
  • Analytical
  • Clients come first
Valuing Diversity:
  • Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success