Premium Exec, Premium Banking Premium Exec, Premium Banking …

Standard Chartered Bank Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
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The Role Responsibilities & Our Ideal Candidate

Business Performance

  • Deepen Premium ETB relationship via different client content models
  • Improve cross product penetration of Premium ETB base
  • Keep driving digitization and activation of Digital Banking service
  • Ensure clients’ lifecycle are satisfactory-managed via V&V channel
  • Grow and retain high value Premium ETB
  • Pitch potential Premium ETB to upgrade to Priority Banking for WM penetration/opportunities
  • Promoting Premium service to potential qualified clients, exploring their needs and making referral to other business unit where appropriated
  • Achieve/exceed year-end business targets on customer portfolio.

Customer Expereience

  • Provide the highest standard of service to customer at all times and meet the customer’s banking needs in a professional and competent manner
  • Work with team manager to identify improvement areas and drives changes to meet customer’s expectation
  • Handle and ensure customers’ document and reporting comply with internal process standards.

Compliance and Risk Control

  • Comply with the control requirements in the laid down procedures or Manual relevant to job responsibilities
  • Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Country Money Laundering Prevention Officer
  • Comply with control procedures outlined in various BOCs or Procedure Manuals
  • High awareness and proper control on Customer Data protection according to guidelines
  • Comply with Group Code of Conduct
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