• Negotiable
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank Hong Kong
  • 02 Jan 18

Policies & Processes Analyst

  • Location: Hong Kong
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

  • Policies and Processes related areas:
  • Process reengineering and streamlining
  • End-to-end process design and documentation
  • Training on new procedural changes
Creation of useful tools to facilitate effective implementation of investment product sales process

  • Analyze sales operational data to:
  • Explore continuous customer service improvement opportunities
  • Prepare different kinds of Management reports in relation to CIP and Mismatch transactions
  • Prepare quarterly HKMA Survey

  • Drive the updating and streamlining of existing sales tools (e.g. Cue Card, IVRS, CIP Questionnaire, CIP Script, FAQ)

  • Develop written communication the changes in sales tools

  • Handle all recurring CIP renewal campaigns and related MISs

  • Handle surveillance in PRR change and related notification to customers

  • Perform process-related KCSA and gap analysis

Qualifications and Skills

Degree graduate with solid experience

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is dd/mm/yyyy. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Equal Opportunity Employer

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.