Personal Banking Manager - (Contact Centre) Personal Banking Manager - (Contact Centre) …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Personal Banking Manager - (Contact Centre)
Responsibilities:
  • Deliver quality services to customers through inbound and outbound calls in order to achieve business targets
  • Grasp opportunities to cross-sell appropriately
  • Identify existing and prospective customers' financial needs, including both products and services
  • Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
  • Address customer feedback / complaints professionally
  • Propose resolutions and ensure formulations are in line with the overall business strategic goals, particularly optimize the retention of existing customers
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:
  • Degree or above
  • At least 4 years of relevant working experience in retail banking / financial institution, customer services experience a definite advantage
  • With strong sales and services orientation, independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Remarkable organizing & problem solving techniques with a strong sense of customer centricity
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • With qualifications in IIQE and HKSI is an added advantage
  • May required on-shift duty as needed
  • Candidate with less experience will be considered as Deputy / Assistant Personal Banking Manager

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