• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-10-23

Operations Support Analyst

Operations Support Analyst

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Operations - Core
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18060922


Ops Sup Analyst 2

Payroll Management & Compliance:
  • Coordinate the payroll process and ensure compliance with established financial, legal and/or administrative requirements
  • Reconcile account balances for the purpose of maintaining accurate account balances and complying with related policies, practices and/or regulations
  • Lead and coordinate reconciliation of monthly staff pay, bonus payments and tax
  • Investigate discrepancies of payroll information for the purpose of ensuring accuracy and adherence to procedures prior to processing
  • Maintain a wide variety of payroll information with 100% accuracy, ensure information is filed and recorded in written and electronic formats for the purpose of providing an up-to-date reference and audit trail for compliance
  • Respond to written and verbal inquiries with regards to payroll issues
  • Preparation of ad hoc reports as required
Relationship Management:
  • Respond promptly to customer queries and reaches satisfactory resolution. (proactive, anticipate, customer expectations)
  • Communicate payroll related information and update HR and staff
  • Communicate with payroll vendor for the purpose of ensuring accurate processing of payroll
Process Improvement:
  • Continuously review payroll processes to ensure efficiencies are maximized at all times
  • Understand and anticipate customer needs and expectations and translate them into payroll practice
  • Keep up-to-date with financial, IT practices and legal requirements and update payroll processes to align with new requirements
  • Participate in process improvement projects and implement global initiatives on a local level


  • Graduate of Finance, Accounting or any Business related courses
  • At least 5 years Payroll related experience, with several years of people management responsibility
  • Knowledge of Hong Kong payroll and tax, with very good understanding and knowledge in identifying risks and implementing controls
  • Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities, and new situations
  • Knows the importance of constant feedback to supervisor and customers
  • Ability to multi-task, influence others, possess analytical and problem solving skills and a consistent record of on time delivery
  • Effective time management, documentation and organizational skills
  • Must possess good English communication skills (both verbal and written)