Operations Senior Business Analyst Operations Senior Business Analyst …

AIA Company Limited
in Hong Kong
Permanent, Full time
Last application, 03 May 21
AIA Company Limited
in Hong Kong
Permanent, Full time
Last application, 03 May 21
Operations Senior Business Analyst
Bring your career aspirations to life with AIA!
Responsible for executing transformation initiatives in relation to either a major activity such as a merger or acquisition or the ongoing improvement of effectiveness and efficiency of an AIA entity, a function, or a department

- Participate in 100-day sprints as Scrum Master
- Support Group projects and initiatives as an Analyst - including Customer
- Experience (CX) Transformation and Dashboard Modernization (Project Dash)
- Support, establish and develop a Community of Practice (CoP) for Customer Experience (CX)
- Create and maintain a knowledge library to organize and document Best Practices for Operations KPIs across all Business Units (BUs)

Job Responsibilities:
  • Work with Operations to elicit high-level requirements and capture business needs
  • Clearly articulate and document business requirements
  • Coordinate project delivery by participating in reviews and walk-throughs to communicate business requirements and validate proposed solutions
  • Proactively work with Business, Data and Technical workstreams within Group and local business units (BUs)
  • Assess the risks of various solutions and prioritize competing business demands
  • Business Requirement gathering for assigned projects; coordinate among stakeholders of the projects to ensure the scope of the project is clearly articulated and delivered
  • Scrum Master and Project Manager responsibilities

Key Skills required:
  • University graduate with at least 5 years' experience in the Insurance industry and a business analyst role
  • Experience in operations, transformation and life insurance domain is preferred
  • Fluent spoken and written English required
  • Strong demonstrated teamwork skills
  • Strong analytical skills
  • Experience delivering within an Agile environment; Scrum master certification a plus
  • Experience in Project Management; certification a plus

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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