Operations Manager, USD SI - Digital Business Services Operations Manager, USD SI - Digital Business  …

in Hong Kong
Permanent, Full time
Be the first to apply
Not Specified
in Hong Kong
Permanent, Full time
Be the first to apply
Not Specified
Operations Manager, USD SI - Digital Business Services

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operations Manager, USD SI.

Principal Responsibilities

  • Ensuring efficient USD CHATS settlement through monitoring of payment conditions of Direct Participants (DPs) on real-time basis
  • Ensuring smooth payment flows in the market and securing smooth transfer of data between HKICL and SI from start of day to end of day processes
  • Monitoring throughput performance of DPs against the established Throughput guidelines and overseeing DPs’ end-of-day funding transactions
  • Proposing key performance indicators for management information reporting and compiling monthly information package for management review
  • Contributing to the continuous development of USD Clearing System through discussing with HKMA, HKICL, DPs and internal departments to identify and review user requirements on system enhancements, and performing respective user’s acceptance tests and market simulation tests
  • Supporting management and mitigation of operational risk by operational risk identification, assessment, mitigation and control, and detect, report and handle exceptions including gridlock on a timely manner, and report important issues for management attention
  • Supporting the planning and execution of business continuity and contingency plan and perform regular contingency drill exercise
  • Participating and supporting to the compliance with HKMA directives, Clearing and Settlement Systems Ordinance, the US Dollar Clearing House Rules and audit requirements
  • Fulfilling all control requirements via continuous review of working procedures and implementation of audit recommendation, and preparing returns to HKMA in accordance with the CSSO requirement
  • Contributing to operational efficiency and productivity improvement whilst remaining within a stringent and controlled environment


  • A broad knowledge of the banking business preferably with Treasury knowledge with at least 5 years’ experience on relevant exposure in handling payments and clearing operations in a major financial institution
  • Good knowledge of HKMA payment systems and RTGS operations
  • A good understanding of Clearing and Settlement Systems Ordinance, the Rules, HKAB Regulations and all relevant banking law Industry
  • A minimum of 3 years’ experience in banking business
  • Excellent interpersonal and communication skills, proficiency in spoken and written English and Chinese
  • Proven ability and experience of working in a high-pressure, fast paced environment where bold, time critical decision making is essential

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Company Overview

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through three global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to achieve your ambitions. Come and work with us and you'll have opportunities to build connections with colleagues and customers worldwide and help build the bank for the future.

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