For Recruiters

Operations Manager

Airwallex
Hong Kong
Posted 4 months ago Permanent Competitive
Operations Manager
Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 19 global locations and have raised over US$800 million in funding. To support our ambitious growth plans, we're looking for smart, collaborative and passionate people who are looking to make a genuine impact.

Based in our Hong Kong office, and reporting to the Head of Operations, this newly created role will own the Hong Kong operations function to ensure our current and future customers have a seamless experience with Airwallex. This role will have oversight into several operations functions, including onboarding, payment operations and customer support. With our business continuing to expand globally and our Hong Kong and APAC client base scaling rapidly, the Operations Manager will have the opportunity to build and lead a team in a way that is scalable and efficient.
Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure all rules and regulations are followed and that the end-user experience is seamless.

Responsibilities:
    • Help build and manage the team and processes relating to customer support
    • Manage the daily operation and monitoring of AML/compliance programs
    • Work with the Compliance Manager to operationalise emerging regulatory and compliance requirements (such as KYC, AML, CTF) on a regular basis
    • Work with the product teams to promote our Operations product and excellence our operations affairs
    • Monitoring key compliance operations functions including transaction monitoring, KYC, and screening, well manage and improve the efficiency
    • Manage payment and treasury related operations across the APAC business
    • Help define key KPIs and build the appropriate reports to improve the customer experience while driving efficiency improvements
    • Hire and build a world-class operations team to support the ambitious growth targets
Who you are:
    • A natural leader - You have strong leadership skills that enable you to influence and motivate those around you
    • A decision-maker - You are not afraid to call the shots in order to move forward
    • A people person - building relationships with internal and external stakeholders comes easily to you
    • Extremely curious - Your analytical skills are second to none and excel gets you excited
    • Process driven - You enjoy following and creating procedures to ensure an efficient and well-documented process
    • A team player - But you enjoy working independently as much as you enjoy working with a team
    • A master prioritiser - You use your sound judgment to assess all of the tasks at hand and make the decision on the order in which you complete each task
Requirements:
    • Bachelor's Degree or equivalent
    • 7+ years relevant experience
    • People leadership experience required (experience managing people leads preferred)
    • Experience working in a global environment is preferred
    • Experience in FinTech or start-up or fast-growing tech company experience is preferred
    • Experience in a consulting firm is preferred
    • Fluency in Mandarin and English
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Airwallex. At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. You'll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.

Job ID  183166399
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