Operation Manager (Remittance)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Bank Of China (Hong Kong) Limited
  • 23 Sep 17

Operation Manager (Remittance)

Responsibilities:

  • Handle the operation of the payments transaction, including but not limited to the provision of services and operational support
  • Handle and override the transactions as authorized, and to rectify the errors and mistakes proactively
  • Accompany with relationship manager to visit customers to introduce all kinds of related products, operational processes, and follow up customers needs
  • Assist the products team to product development and marketing
  • Improve the operation efficiency and manage the operational risks involved
  • Conduct the compliance review of payments operation
  • Assist in the regular updating of the regulations, rules, and guidelines
  • Develop the system requirements and participate in user acceptance test
  • Manage the distribution setup of the incoming SWIFT and CHATS messages to various business unit
  • Accomplish tasks within time limit and complete other tasks assigned by superiors
  • Report promptly to superiors for any irregularity
Requirements:
  • Degree holder or above with major in Business Administration or related disciplines
  • At least 5 years experience in Banking or Financial industry
  • Familiar with banking operations and related policies, legal and regulatory requirements
  • Management capacity, self-initiated, analytical-minded, and able to handle multi-tasks under tight schedule
  • Be a good team-player, proactive and self-motivated
  • Good risk management and compliance awareness
  • Strong communication and interpersonal skills with good command of both spoken and written English and Chinese, including Mandarin
  • Proficient in computer applications, such as Lotus Notes, MS Word, Excel, PowerPoint and Chinese Word Processing