Operation Manager (Group Customer Services Centre)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Bank Of China (Hong Kong) Limited
  • 18 Oct 18

Operation Manager (Group Customer Services Centre)

Responsibilities

  • Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
  • Process the account maintenance of Corporate Banking Services Online and the operation of cash management products
  • Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality
  • Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
  • Work as a team player with product specialist and relationship manager to conduct client visits and business analysis, review product and services mix in order to achieve revenue growth
Requirements
  • Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
  • At least 5-year working experience in corporate banking or cash management services
  • Familiar with cash management related products and platforms
  • Excellent interpersonal and communication skills.
  • Excellent analytical and numerical skills.
  • Proficient in Microsoft Office including Excel Macro
  • Good command of both spoken and written English and Chinese. Mandarin is an advantage
  • Working Hour: Monday to Friday 3:00 p.m. - 00:00 a.m.