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Officer / Associate - Client Service and Onboarding (12-month contract)

Hong Kong Exchanges and Clearing Limited
Hong Kong
Posted about 1 month ago Permanent Competitive
Officer / Associate - Client Service and Onboarding (12-month contract)
Job Description
  • Implement new user registration process in accordance with FINI User Onboarding Guideline and HKEX internal procedures. This includes reviewing of application and supporting documents, screening of applicant based on KYC / AML requirements,communicating with applicant via email or hotline, and other due diligence procedures.
  • Assist user account creation including reconciliation of user account and access rights versus user application and handling queries concerning user log-in
  • Handle user queries throughout the lifecycle of IPO deals
  • Provide education to various type of users on platform functions, workflow and controls
  • Liaise with Listing Department, Operations, Legal, IT and other relevant teams, when necessary, to resolve user queries
  • Track, analyse and create management reports including user onboarding progress, query volume anduser pain points; provide insight on process improvement and platform enhancement based on user feedback
  • Identify and escalatetime-critical queries, user complaints/dissatisfaction


Requirement:
  • University degree or above in Finance, Communication, Business Administration or any related discipline
  • 3+ years of working experience(for Associate) or any working experience (for Officer) in client services and/or client onboarding in financial institution
  • Knowledge in AML, KYC,APAC regulatory regimes, general IPO lifecycle and/or settlement & clearingis a plus
  • Proficient written and verbal communication skills in English and Cantonese. Ability to communicate in Mandarin would be an advantage, but not compulsory
  • A self-starter and ability to learn fast
  • Great attention to detail
  • Process improvement mindset
  • Candidate with less experiences will be considered as Officer role


Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX
Job ID  IRC25640
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