Officer, Operations, Account Services, Consumer Banking (Credit Card Operations) Officer, Operations, Account Services, Consumer  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
See job description for details
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • Prepare merchant account set-up, maintenance, closure in relevant systems within the SLA that satisfy business needs of customers.
  • Conduct relevant checking such as caution list, EWSS, TRACE, MATCH, CUP in accordance to AML/CFT procedures and regulations from Card Associations.
  • Follow up outstanding documentation with MBM to complete account creation process.
  • Follow up exception transaction with merchant to fulfill merchant request
  • Prepare correspondence / agreements to merchants
  • Monitor and replenishment the sales slip, merchant stationery with relevant vendors or internal dept.
  • Support Customer Centre to answer merchant hotline enquiry and Business Continuity Plan
  • University Degree Holder with minimum 1 year experience in credit card operations, preferably in merchant servicing
  • Exposure on customer service and corporate customer background review
  • Good knowledge on credit card operations & related card associations' rules and regulations
  • Proficient in MS Office
  • Proficiency in spoken / writing skills in both English and Chinese
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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