Officer, Customer Service Center Officer, Customer Service Center …

Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Officer, Customer Service Center
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Provide and process information in response to customers' enquiries, concerns and requests in day-to-day counter operation effectively and efficiently.

Job responsibilities:

  • Provide and process information by referring to operation systems, guidelines and applications in response to customers' enquiries, concerns and requests about insurance products and services
  • Respond to customer feedback in a timely and professional manner to enhance customers' satisfaction
  • Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing so as to uplift service standard
  • Communicate and coordinate with different functions/departments to maintain a harmonious relationship so as to enhance the operation efficiency and effectiveness


Job requirements:

  • Form 7 or above, with LOMA 280 & 290
  • 3 years of experience in Customer Service Operations
  • Good written/spoken English/Chinese (Including Mandarin)
  • Good analytical and problem solving skills
  • Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills
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