Officer, Account Services, Technology & Operations

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • DBS Bank Limited
  • 24 Apr 19

Officer, Account Services, Technology & Operations

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for nine consecutive years from 2009 to 2017.

Responsibilities

    Process customer information enquiry requests including account record investigation, preparation of reply letters, debit notes & vouchers Ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual and report problem to supervisor immediately Process public record search services including land search, BR search and company search and related invoice settlement with service providers Understand the bank policies on information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately Ensure adherence to SLA agreed with BUs in terms of standard service turnaround time, accuracy and correctness and comply to bank policies and regulatory requirements Support team supervisor on improvement initiative and prepare user requirement for system enhancement and conduct UAT Assist to provide periodic operational reports and management reports as required Provide suggestions to the supervisor on ways to improve the efficiency and quality of services Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations

Requirements
    Degree holder Knowledge of consumer banking practices & procedures Specialized academic qualifications or experience in general banking operations with legal knowledge in handling bankruptcy, deceased cases and court order is an advantage Minimum 3 years' experience in consumer banking operations Good command of English writing skill to prepare formal reply letter Ability to create a receptive working environment to communicate and possess good interpersonal and communication skill Good sense of risk awareness and react quickly to mitigate risk Results oriented and proactive to seek improvement on productivity and operations quality Good command of English & Chinese Good PC skill in MS office

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.