(Multiple headcounts!!!) Technical Support Engineer, Buy Side/ Sell Side, OMS/EMS/PMS
- Compensation includes a competitive base salary & excellent benefits.
- Hong Kong
- Permanent, Full time
- TEKsystems Hong Kong
- 19 Oct 18
My client is a global fintech company support the front, middle and back office asset management community, including Order Management, Trade Execution & Analytics, Portfolio Analytics & Modeling, Compliance & Regulatory Reporting, Commission Management, Data Management and Portfolio Accounting. They partner with more than 2,000+ buy-and sell-side institutions in 30 countries across North and South America, EMEA, and Asia Pacific.
- Investigates, diagnoses and resolves escalated production support issues within their specific product domain
- Replicates and documents software issues and collaborate with Product Management and Development
- Leverages technical tools to troubleshoot and performance root causes analysis
- Creates and utilizes best-practices for troubleshooting production support issues
- Assists with delivering product training to teams directly interfacing with Clients
- Services as a technical escalation point for urgent and impactful incidents
- Provides technical resolution details in incident reports to enable client feedback and updates
- Minimum 1 year of relevant work experience in application support
- Experience working in multi-cultural, fast pace, and high energy environment
- Bachelors Degree preferred with a technical focus; Engineering, Computer Science, Information Systems, MIS preferred
- Technical expertise and proven problem-solving skills
- Technical skills including SQL, Shell Script, C#, log analysis, networking, proc dumps are a plus
- Good communication skill, Chinese is a MUST, English is essential
To apply, please submit your resume in Word format and directly email to polly.yeung@ teksystems.com or contact Polly Yeung on +852 3473 3064 for more information.