Manager, Specialist, Operations, Account Services, Consumer Banking Manager, Specialist, Operations, Account Services,  …

DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Manager, Specialist, Operations, Account Services, Consumer Banking
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Lead a team of 2 - 10 members in Consumer Banking Individual Account / E-Channel Service.
  • Provide operation support to Consumer Banking, Institutional Banking and Private Banking on account opening, customer information and account record maintenance.
  • Provide support to daily transactions and monitor staff/ search agent's/ vendor performance
  • Handle internal/ external customer compliant tactfully
  • Provide periodic operational reports and management reports as required ;
  • Provide suggestions to the supervisor on ways to improve the efficiency and quality of services ;
  • Provide support in ad-hoc project and assist to conduct testing on various systems enhancements

Requirements
  • University graduate ;
  • Minimum 3 years experience in consumer banking operations;
  • People management experience preferable
  • Good sense of risk awareness ;
  • Ownership of results and commitment to personal goals ;
  • Good interpersonal and communication skills ;

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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