Manager, Human Resources Advisory - Human Resources Manager, Human Resources Advisory - Human  …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Manager, Human Resources Advisory - Human Resources
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Human Resources leads the implementation of the Group's people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

We are currently seeking a high caliber professional to join our team as Manager, Human Resources Advisory.

Principal responsibilities
  • Support people managers and employees in navigating complex people challenges across the spectrum of Human Resource Services with coaching and advice to help resolve the challenges.
  • Relationship manage and coordinate support for enquiries that touch multiple areas of Human Resources, this may involve co coordinating multiple HR specialists to resolve complex people issues.
  • Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling working with the Human Resources Business Partner, HR Consultants, and specialist teams where relevant.
  • Support the Change journey for People managers around a broad range of Human Resources Processes.
  • Give support and encourage customer adoption of Human Resources Systems and tools.
  • Provide the appropriate level of support for Senior Executives, providing end to end coordination and quality assurance of query and transaction resolution.
  • Identify improvements to make Human Resource Services and products, and the supporting policies and processes, even better for the workforce based on data from case and knowledge management tools.

  • Excellent organizational and planning skills with attention to detail.
  • Excellent interpersonal and communication skills.
  • Well developed analytical, problem solving and decision making skills combined with influencing and negotiation skills.
  • Proven ability to work well under pressure within demanding and changing timescales or deadlines.
  • Able to rapidly develop a detailed knowledge customer contact practices and procedures.
  • Evidence of success in an operational HR role.
  • A good understanding of the principles of Employee relations.
  • A sound working knowledge of HR principles and procedures.
  • Desire to grow Knowledge of HR systems and tools.
  • Strict adherence to the requirements of confidentiality, discretion and integrity.
  • Calm under pressure.
  • Commitment to customer service.
  • Proactive approach to customer service
  • Able to demonstrate use of initiative.
  • A strong team player and teamwork.
  • Previous experience in a customer facing environment.
  • Previous experience in a HR environment
You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.