• Negotiable
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank Hong Kong
  • 30 Nov 17

Manager, Collection Support

  • Location: Hong Kong
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.

Job Description

* Implement a sustainable regional collections and recovery operations and governance to deliver on operational and loss performance, productively, outstanding rationalization and controls.
* Enhance collections and recovery capability and drive optimization and standardization of the Regional Collection Hub where applicable.

Key Roles and Responsibilities

Strategy and Policy
  • Formulate, maintain and execute collection strategies, policies and procedure.
  • To ensure effective portfolio monitoring mechanisms are in place, including early warning mechanisms and contingency plans
  • To have an adequate and relevant collection strategy commensurate with the size and risk of the portfolio.
  • Develop and execute new initiatives to achieve collections and recovery target setting, LI budgeting and forecasting
  • To manage an acceptable level of credit loss and to maximize economic profits for the Business through good growths.
  • To support the reduction of credit operation costs through improvement in efficiency and effectiveness of credit operation processes/ strategies.

Processes, Operations and Governance
  • Ensure compliance of regulatory requirement and internal policies for all collection activities.
  • Implement the ORF as planned and on a timely basis, and proactively and rigorously evaluate ORF controls whenever there are changes in high risk processes. Continuously improve collection processes to enhance to reduce operational risks.
  • To ensure good control mechanisms are in place and to ensure satisfactory audit clearance.
  • To identify and execute workflow re-engineering processes.
  • Ensure that routines and training that reinforce compliance and adherence to key corporate, legal and regulatory initiatives.
  • Socialize issues arising out of audits / control testing to ensure that learning are disseminated
Tools and Technology
  • Champion continuous process improvements, up skill collection techniques, upgrade collection tools and optimize collections systems
  • Making optimal use of all collection tools and using analytical and data segmentation to enhance collection efficiency.
People and Skills
  • To increase intellectual capital and ensure highest quality of people in Collection, though effective training and coaching.
  • To reward excellence and ensure alignment in rewards and performance.
  • To create an environment that is conducive to career growth and development, and to ensure staff satisfaction and strengthen retention factors for performing staffs.
  • To build bench-strengths and ensure succession plans are in place.


Qualifications and Skills

  • University degree or above, major in Statistics or Finance related subject.
  • Relevant working experience in banking (e.g. Collection, Operational Risk, Governance areas).
  • Strong analytical skills
  • Good speaking in English, Mandarin and Cantonese


How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Third Party Applications

Please note: Applications from third parties are not accepted unless by invitation.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Equal Opportunity Employer

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.