Manager Client Services - HSBC Global Asset Management Manager Client Services - HSBC Global Asset  …

in Hong Kong
Permanent, Full time
Last application, 18 Sep 21
Not Specified
in Hong Kong
Permanent, Full time
Last application, 18 Sep 21
Not Specified
Manager Client Services - HSBC Global Asset Management

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Asset Management, the investment management business of the HSBC Group, serves HSBC’s worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. Global Asset Management fulfils its purpose of connecting HSBC’s clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight.

We are currently seeking a high calibre professional to join our team as a Manager Client Services.

Principal Responsibilities

Impact on the Business

  • Handle ad-hoc client enquiries for existing and prospective clients, especially Korean clients
  • Close cooperation with Client Managers/ Institutional Sales, as required in the completion of client (prospects and/or existing) related requests and enquiries (tailoring of presentations, client, market, sector analysis, DDQ/RFI/RFP)
  • Assist and support the team to ensure the successful launch of new product offerings / capabilities, as appropriate based on coverage, including in Korea
  • Assist in the preparation and development of ad hoc reports, working with Marketing, Product teams and Investment teams to develop ad-hoc reports and ensure delivery to appropriate clients
  • Assist in the effective and smooth on-boarding process for new clients 
  • Customise client reports/presentations, translate market commentaries and devise report templates where required
  • Assist in preparing meeting follow-up notes
  • Assist in information gathering of client/prospect details and competitor landscape
  • Support deal opportunities in the region
  • Communicate fund and market information to external clients e.g. distribute corporate actions and upload market commentary
  • Ensure that all client correspondence is properly organized and contain all files and stored in logical and time order, as well as are in compliance with all applicable audit requirements

Customers / Stakeholders

  • Customers: External institutional clients
  • Stakeholders: Institutional sales, Client Managers, Wider CS team, RFP team, Marketing, Operations, Risk, Legal, Compliance

Leadership & Teamwork

  • The colleague is a part of the Client Service team and is based in HK but may support resources in the APAC region
  • The role holder will need to have the ability to understand investment, product, client propositions and business development initiatives
  • The role holder will need to be highly organised and have good communications skills, both spoken and written
  • Strong technical, organisational and project management skills are also required in order to manage a broad client base, diverse business lines with differing needs and deadlines
  • Provide assistance and input into developing sales and client opportunities
  • Participate in departmental projects
  • Ensure regular dialogue with colleagues to ensure consistent usage of resources and systems
  • Assist in raising the profile of HSBC Asset Management products internally through marketing communications
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    • Korean language skills required
    • Good interpersonal skills, both spoken and written
    • Strong analytical and technical skills
    • Past experience in client support role within an asset management business
    • Ability to/or has some understanding/awareness of investment products/capabilities
    • Strong interest in financial markets
    • Clear evidence/understanding of industry/market or client requirements
    • Evidence of ability to prioritize tasks when faced with competing priorities 
    • Strong attention to detail and deadlines
    • Baseline investment knowledge and/or 2 years minimum in investment management business/capability based role
    • Flexible, resourceful and ability to multi task
    • IT and business systems knowledge/familiarity (excel, word, Bloomberg, Morningstar etc)

    You’ll achieve more when you join HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    Issued by The Hongkong and Shanghai Banking Corporation Limited.

Company Overview

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through three global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to achieve your ambitions. Come and work with us and you'll have opportunities to build connections with colleagues and customers worldwide and help build the bank for the future.

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