Manager, Client Management - HSBC Securities Services

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Sep 18 2018-09-19

Manager, Client Management - HSBC Securities Services

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Manager, Client Management.

Principal responsibilities

  • ​Responsible for the day to day enquiry handling and delivery of services agreed with clients within Operating Memorandum and bespoke service level agreements.
  • To support the overall team's common goals and work closely with business partners to enhance the HSBC Securities Service proposition.
  • The Client Services Manager is responsible for the day to day management of clients.
  • Ensure that client enquiries are responded to in a polite and timely manner and monitor completeness and accuracy to drive service improvement.
  • Work in close coordination with internal stakeholders to ensure smooth service management and proactive management of client issues and requirements
  • Day to day operational queries and service issues from clients can pertain to various issues including follow up on trade status, corporate action payments and notifications, execution of Foreign Exchange and cash management positions, account opening requests in various markets.


Qualifications
Requirements
  • University graduate with a degree in finance or a related discipline.
  • Relevant experience in the securities services industry.
  • Sound knowledge of the securities industry and global market infrastructure and ongoing developments.
  • Understanding of some of the HSBC Securities Services products such as accounting, valuation, global custody, banking services and administration of unit trusts and mutual funds.
  • Excellent written and spoken English. Cantonese and Putonghua is desirable
  • Strong interpersonal, analytical, problem solving, decision making skills and a team player.
  • Personal qualities will include diplomacy, integrity and leadership skills.


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.