Manager Client Management - Banks and Broker Dealers, HSBC Securities Services

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 17 Oct 18

Manager Client Management - Banks and Broker Dealers, HSBC Securities Services

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Manager Client Management .

Principal responsibilities

  • To act as the client experience Subject Matter Expert for the Banks and Broker Dealers sector
  • Maintain methods and tools to monitor quality and consistency of service across Direct Custody branches
  • Manage and conduct global service reviews for assigned clients.
  • Monitor, report and support resolution of emerging issues.
  • Support internal change to achieve quality and consistency by leading interactions with internal stakeholders in a collaborative manner.
  • Lead and guide branch Client Service Managers on client experience
  • Maximize the leveraging of tools and skillsets available within HSBC Securities Services to support client experience within Banks and Broker Dealers sector.
  • Demonstrate familiarity and compliance with all internal policies and procedures.


Qualifications
Requirements

  • Solid experience in Direct Custody and Clearing across operations, client service and business management
  • Good written and verbal communication skills
  • Leadership skills, including peer management and stakeholder's management
  • Ability to work with data and IT applications
  • Self-motivated
  • Graduate degree in finance or related areas

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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