Manager/Senior Manager, Web Master, Digital Channel Management, Digital Customer Experience & Ecosystems, Consumer Banking Group & Wealth Management Manager/Senior Manager, Web Master, Digital  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 22 Oct 21
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 22 Oct 21
Competitive
See job description for details
Business Function

Digital revolutions are set to change the way we live, work and play. That's why we've spared no effort in ensuring we are at the forefront of this new generation.

Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.

Responsibilities
  • Act as the Web Master for DBS consumer banking and wealth management
  • Lead and perform website maintenance and optimization for content update and user experience enhancement
  • Closely work with products, segment, branch operations, marketing and communications teams to prepare and launch web contents, microsites, and eDM campaigns
  • Manage and optimize website performance, including search engine optimization (SEO), usability, experimentation
  • Analyze customer feedback on website, identify areas of improvement, define and execute action plan
  • Own and drive KPI on customer satisfaction on website
  • Collaborate with Group Web Master and website IT teams on group projects and IT enhancements / upgrade
  • Make use of Adobe Analytics to review website performance, identify areas of improvement, define and execute action plan
  • Define use cases and requirements for MarTech enablement on website
Requirements
  • University degree in Business / Information Systems / Marketing with work experience in website management and maintenance
  • At least 5-8 years related work experience
  • Strong business and marketing sense
  • Skilled in Search Engine Optimization (SEO), web design, HTML, CSS, Javascript, content management system, and web traffic metrics
  • Strong with Adobe Analytics, tracking and dashboarding capabilities
  • Excellent interpersonal and stakeholder management skills
  • Fluent communication skills in English and Chinese
  • Team player with good interpersonal skills
  • Self-motivated, and take charge of responsibilities / areas of duties assigned
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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