KYC New Client Onboarding Case Lead - Banking Operations Hong Kong KYC New Client Onboarding Case Lead - Banking  …

SOCIETE GENERALE
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 28 May 20
Competitive
SOCIETE GENERALE
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 28 May 20
Competitive
KYC New Client Onboarding Case Lead - Banking Operations Hong Kong



Missions

Primary Objectives:

  • Prioritization of requests and leading prioritization meetings with dedicate representatives from each business line
  • Help the client/sales to understand SG's KYC requirements and provide additional rational as to why certain documents are being requested
  • Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases
  • Take responsibility for the proper management of KYC files and client records in the information systems
  • Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure. Manage communication & updates between all key stakeholders
  • Ensure weekly productivity targets are met while quality remains at the highest standards
  • The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
  • Central point of contact for external Clients and internal stakeholders
  • Ownership of the case from the point of documents collection to validation
  • The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis
  • Advisory role for all BLs and Clients
  • Understand profitability and urgency and challenge the non-standard requests
  • Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans

Major Accountabilities/Principal Responsibilities:
  • Collect documentation from Clients and provide guidance and support
  • Set regular meetings with key Clients for follow up
  • Manage business priorities while at the same time providing transparency and visibility
  • Lead performance meetings with internal Onboarding stakeholders and business
  • Production of dashboards on a regular basis to inform all stakeholders on the status of their onboarding
  • Produce reports for follow up, pipeline management and KPI monitoring
  • Assist in managing a dedicated mailbox for the onboarding process
  • Provide cross coverage on all team functions
  • Provide assistance and expertise to FO and Clients on the client onboarding process
  • Comply with all Risk and regulatory obligations where relevant
  • Participates in key projects linked to onboarding
  • 4-eye check & validation of KYC files to ensure that it is in line with policy and procedure


Profile Required

Profile


Key Skill Areas & Knowledge Required:
  • Client facing skills - ability to speak to the client on regular basis and provide accurate and efficient information
  • Ability to explain clearly to the client the requirements for the client onboarding process
  • Ability to understand the client structure and the structure of a financial transaction
  • Understanding of key issues in relation to AML risk, ability to identify relevant sources of information
  • Strong interest in learning local AML/KYC regulatory and compliance matters
  • Strong interest in KYC or client onboarding roles in a broker or investment bank environment
  • Analytical skills and the ability to work autonomously
  • Ability to work under pressure and handle difficult conversations
  • Demonstrated ability to prioritize and work within tight and changeable timeframes
  • Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high priority cases vs the standard ones
  • Ability to build and cultivate good working relationships with Business Lines and Clients
  • Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
  • The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment
  • Transversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantage
  • Eagerness to learn and to keep abreast of AML/KYC latest issues and requirements
  • Fluent in written and spoken English, Mandarin, Cantonese. Other languages are a plus
  • Comfortable to work in an international, multi-cultural environment and team
Qualifications:
  • Recent graduate with Bachelor, Master in Business, or related disciplines or less than 12 months of working experience in financial industries


Business Insight

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

The Client Lifecycle Intelligence and Digital ('CLD') department is the cross-business client management division of Global Banking and Investor Solutions ('GBIS'). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:
  • (KYC) KYC due diligence for both on-boarding and periodic reviews
  • (RRD) Management of client reference & regulatory data
  • (COO) Project management
The specific role is the New Client Onboarding KYC Case Lead, reporting directly to the Head of New Client Onboarding Global Markets in Hong Kong.

The Case Lead/Client Outreach Team is the interface between clients and internal key stakeholders. As a dedicated point of contact, the team is responsible for the maintenance of our existing clients by identifying KYC requirements and collecting all required documents. The team is also the main point of contact for KYC related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000AND

Business unit: Societe Generale Hong Kong Branch

Starting date: 12/07/2020

Date of publication: 14/05/2020

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