Junior Software Support Engineer, Buy Side/ Sell Side (Multiple headcounts)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • TEKsystems Hong Kong
  • 15 Apr 19

My client is a premier provider of global fintech company support the front, middle and back office asset management community, including Order Management, Trade Execution & Analytics, Portfolio Analytics & Modeling, Compliance & Regulatory Reporting, Commission Management, Data Management and Portfolio Accounting. My client partners with more than 2,000+ buy-and sell-side institutions in 30 countries across North and South America, EMEA, and Asia Pacific.

Responsibilities

  • Investigates, diagnoses and resolves escalated production support issues within their specific product domain
  • Replicates and documents software issues and communicates to Product Management and Development
  • Leverages technical tools in order to troubleshoot and identify issue root causes
  • Creates and utilizes best-practices for troubleshooting production support issues
  • Assists with delivering product training to teams directly interfacing with Clients
  • Services as a technical escalation point for urgent and impactful incidents
  • Provides technical resolution details in incident reports to enable client feedback and updates
  • Utilizes tools and business processes required to uphold SLA requirements
  • Provides key stakeholder input (as a service owner) as it relates to service ability of products

Requirements

  • Minimum 1 year of relevant work experience, open to fresh graduates with related internship experience  
  • Bachelors Degree preferred with a technical focus; Engineering, Computer Science, Information Systems, MIS preferred with at least 2 years of experience
  • Technical expertise and proven problem-solving skills
  • Any one of the below technical skills including Linux, Unix, Oracle, SQL, Shell Script, C#, Unix Command, or JavaScript
  • Good communication skill, English is essential, Sponsorship for Working Visa

Application

To apply, please submit your resume in Word format and directly email to polly.yeung@ teksystems.com or contact Polly Yeung on +852 3473 3064 for more information.