Junior Officer, Oversight & Client Servicing, Transfer Agency, Fund Admin Operations Junior Officer, Oversight & Client Servicing,  …

in Hong Kong
Permanent, Full time
Last application, 25 Nov 21
in Hong Kong
Permanent, Full time
Last application, 25 Nov 21
Junior Officer, Oversight & Client Servicing, Transfer Agency, Fund Admin Operations
Job Purpose:

This is a role for a Junior Officer within the Transfer Agency operational unit, reporting to the Senior Manager of the HK Transfer Agency Operations.

The role involves day-to-day client servicing, BAU management and oversight responsibility for the transfer agency operations in Hong Kong.

This position is in the Transfer Agency operations unit of the Global Funds Services division. It is a fantastic opportunity for the individual who has experience in the funds industry, and is looking for an opportunity to advance in a fast growing dynamic organization.

Job Background / context:

The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund's transfer agent.

The team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds. Some operational activities are executed by the local transfer agency unit, while other functions are performed by Citi's outsourced locations globally or with external vendors.

The candidate will be responsible for handling daily BAU activities, including client and vendor servicing. The candidate will work closely with colleagues in other teams within the transfer agency unit as well as units in other Citi locations performing offshored activities.

Key Responsibilities:

The candidate is required to have knowledge and practical experience of the following core TA processes:
  • Client & fund distributor on-boarding, AML/KYC documentation & administration, and data maintenance
  • Investor on-boarding, AML/KYC documentation & administration, and data maintenance
  • Transaction processing & investor servicing
  • Cash & trade settlement processing
  • Corporate action processing
  • Reporting of shareholder trade activity to the fund accountant and fund custodian
  • Bank account reconciliation
  • Foreign exchange dealing & execution
  • Periodic client & investor reporting

The candidate should also have experience in the following responsibilities of the Transfer Agent:
  • Review of fund prospectuses, operating memorandums and key fund documentation
  • Fund launches and implementation
  • Client conversions
  • Client change request management
  • Client & vendor management
  • Oversight and control management for domestic and outsourced functions
  • Managing client due diligence visits & review meetings
  • Awareness of regulatory and industry change and how it impacts the business

The candidate should have knowledge of the full trade cycle including other functions performed within TA, as well as the responsibilities of the Administrator and Custodian.

Person Specification:

The candidate should have approximately 1 to 3 years of working experience and preferably within the Transfer Agency operations


In addition to the knowledge of Transfer Agency operations and the Funds Industry as outlined above, the candidate also needs to display strong interpersonal skills, communication skills, people management skills and time management skills.


Candidates should be educated to 3rd level. Professional qualifications are preferred but not mandatory


Core Skills & Competencies:

Delivery of high quality service to internal and external customers;
  • Manage the delivery of tasks in a timely, accurately and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
  • Display effective organisation skills in order to manage competing priorities.
  • Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
  • Represent the TA in a competent and professional manner with external vendors and clients.
  • Represent the TA in the regular service calls with external vendors and outsource business partners
  • Provide an excellent standard of service to our clients both internally and externally.

Identify and assume ownership of issues;
  • Take responsibility for assigned tasks and prioritise to ensure expectations are met.
  • Display effective delegation skills, focusing on developing individuals within your team.
  • Co-ordinate and maintain a calendar of tasks for the team, ensuring the team meets the deadlines agreed.
  • Co-ordinate or act as TA representative on larger projects, as requested.
  • Become actively involved in the development of the business by involvement in initiatives such as new business take on
  • Implement effective risk awareness within the team, ensuring each member of the team adheres to all documented controls

People and self-management:
  • Display effective delegation skills, focusing on developing individuals within your team.
  • Display effective people management skills with a proven record of managing both strong and weak performers.
  • Ability to build a strong and trusted working relationship with internal and external partners and stakeholders.
  • Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.
  • Adaptable and is capable of assimilating to different environments.

Job Family Group:
Operations - Transaction Services
Job Family:
Cash Management
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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