Infrastructure Manager/Service Delivery Manager – Insurance – 500 - 650K PA

  • Negotiable
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Wellesley Associates Limited
  • 14 Mar 18 2018-03-14

My client is an international insurance company with a significant business presence around the globe. They are now looking for a technical and presentable Infrastructure Manager/ Service Delivery Manager to support the Group.

Job Scope

Infrastructure Manager:

  • Perform server implementation/ migration project across APAC
  • Take the initiatives to lead infrastructure upgrade project for Asia region
  • Closely work with the global team on projects and problem remediation
  • Support and maintain the stability of the global, regional and local enterprise systems
  • Provide level 3 support and handle escalated issues
  • 7-10 years of experience working as an infrastructure manager covering servers, applications, network, hardware, projects and people management
  • Excellent communication skills in English and Cantonese
  • Maintain an energetic, supporting and professional atmosphere within the team

Service Delivery Manager:

  • Provide high quality service to senior stakeholder, C-Level board members and VIP end-users
  • Consistently review incident track record and deliver resolutions to improve the performance
  • Able to deliver swift and accurate solutions upon incident is identified
  • Able to perform effective people management
  • 7-10 years of experience working as a service delivery manager, incident manager, VIP/ 1st Level Support Manager
  • Possess outstanding client servicing, presentation and IT Service Management skills
  • Excellent communication skills in English and Cantonese
  • Ensure the team upholds a professional working approach


If you would like to apply for this role or find out more, please contact 2847 9958 and apply online with your latest CV in Word format including current & expected salary, quoting the job role ‘: Infrastructure Manager/Service Delivery Manager’. Kindly note that only shortlisted candidates will be notified.