• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-09-19

Infrastructure Analyst

Infrastructure Analyst

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: High School Diploma/GED
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18046986


  • DCSD is responsible to provide timely and cost-effective operations and maintenance services to supported Hardware Centers within CIS. The team covers areas such as scheduling hardware build, provide configuration management, cabling provisioning, trouble analysis, maintenance & support for all technology hardware deployed at data centers
  • The team may also engage in projects working closely with other support groups to deliver services and solutions to all clients
  • Principal Responsibilities:
    • Plan/Schedule and work closely with OEM vendors (e.g. HP, IBM, Dell) on delivery, installation, upgrade and break-fix for hardware
    • Plan/Schedule and work closely with platform groups on firmware refresh /update, OS upgrade and patches
    • Provide physical hands-on support for all server hardware, e.g. power-cycle, cable patch, change of small parts
    • Engage in new server roll-in, and decommissioning of sunset hardware/application. Includes proper disposal if the hardware and hard drive is deemed unusable
    • Handling of media in data centers include hard drive, media tape…etc.
    • Ensure timely delivery of project deliverables within project scope, deadline & budget
    • Adhere to and support the CHG, INC and all IT related management processes and providing updating on any required documentation
    • Manage vendor resources in support of BAU activities. Ensure compliance to Citigroup Policies and Standards

    • Qualifications

      • At least 3 years of experience in Data Center
      • Good command in Chinese and English
      • Able to work independently and good communication skills
      • Perform shift duty cover 24 x 7 operations
      • Flexible to support multiple sites

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